FAQ

How do I place an order?

You can place an order through my order form

How much notice do I need to place an order?

I need a minimum of 2 weeks’ notice but because I usually book up to 4-6 weeks in advance, I recommend placing your requests as early as you can to ensure I’m able to accept your order.
Anything with less than a week’s notice will incur a rush fee if I’m able to accept the order.

What information should I include in my order request?

Please include the following (if applicable) for a faster quote:

  • What you would like to order
  • The flavour and quantity you would like
  • The date and time you want your order to be ready for
  • The event, theme, colour scheme or anything you think I should know for custom designs
  • Whether you would like a cupcake topper and the text you want written
  • If you want a free gift note included
  • Pick up or delivery

What is the minimum order for cookies and cupcakes?

Minimum order for cookies is 1 dozen. After that, you may order any amount. It doesn’t have to be in multiples of 12.

Minimum order for cupcakes is a dozen. I sell them in boxes of 12.

How big are your cookies?

All my cookies are between 3-4 inches in size.

How can I make payment and confirm my order?

For all orders, full payment is required within 24hrs of booking to confirm your order.
Payments must be made by e-Transfer.
Please note that I cannot reserve your date if payment has not been made.

Can I cancel my order? Is my payment refundable?

Payment is 100% refundable for the first 24 hours after I receive it. After this time, only 50% will be refunded if you cancel at least 2 weeks before the pick up/delivery date. If you cancel with less than 2 weeks’ notice, payment will not be refunded and your order will still be made.

Can I make changes to the design of the cookies or cupcakes?

Yes, almost everything on my menu can be customized for an additional cost.

Do you offer gluten, dairy or sugar free options?

Unfortunately, I don’t at this point in time.

Is your kitchen nut free?

No. Although most of the items on my menu don’t contain nuts, I can’t guarantee that there is no cross contamination either from the kitchen I bake out of or from the facilities my ingredients are made.

What do your cookies taste like?

I offer a delicious, chewy vanilla sugar cookie decorated with royal icing.

What ingredients are in your cookies?

Cookies consist of eggs, sugar, butter, vanilla, salt, baking powder and flour.
Royal icing consists of icing sugar, meringue powder and vanilla.

How are your cookies packaged?

My cookies all come individually wrapped, heat sealed and packaged in a white, window top bakery box for maximum freshness.

How long do your cookies stay fresh?

If left in the individual heat sealed bags they come in, my cookies are good to be eaten within 2 weeks.
Please keep cookies as cool and dry as possible. Refrigeration is NOT recommended as condensation and humidity ruins the icing design.
If you must store cookies for longer, they can be placed in an airtight container then frozen for enjoyment at a later date. Bring them out 24hrs before eating and let them come to room temperature before opening the container or unwrapping.

Do you offer delivery?

Yes, orders can be delivered within Winnipeg and surrounding area limits including East/West St Paul, Taylor Farm, Deacons Corner and Marchand Road for a fee of $14. All deliveries are done by a third-party delivery service.

Where is the pick up location?

Pick up is in Waverley Heights. Exact address will be provided after order confirmation.

What is a pre-order? Can I order during a pre-order week?

A pre-order is an order placed for an item that hasn’t yet been released (it will be ready for pick up at a later date).
I make samples of the items I’ll be offering, photograph them and then list them on my website to be ordered in advance.
I do pre-orders for holidays and certain events (graduation, end of school, summer, etc.) as a way to accommodate as many orders as possible and to offer options that are more affordable and ready to be gifted.
That being said, due to the high volume of orders I usually get during pre-order weeks, I’m not able to accept any custom orders for the week without adding a fee of 50% of the total.