FAQ

How do I place an order?

You can place an order through:

How much notice do I need to place an order?

A minimum of 2 weeks notice is ideal, however, I usually book up to 4-6 weeks in advance so to ensure I’m able to accept your order, place your requests early. The earlier, the better!
Anything less than a week will incur a 25% rush fee if I’m able to accept the order.

What information should I include in my order request?

Please include the following (if applicable) for a faster quote:

  • What you would like to order
  • The flavor and quantity you would like
  • The date and time you want your order to be ready for
  • The event, theme, color scheme or anything you think I should know for custom designs
  • Whether you would like a cupcake topper and the text you want written
  • If you want a free gift note included
  • Pick up or delivery

What is the minimum order for cookies and cupcakes?

Minimum order for cookies is 1 dozen. After that, you may order any amount. It doesn’t have to be in multiples of 12.

Minimum order for cupcakes is half a dozen. I sell them in boxes of 6 or 12. The only exception to this are my speciality cupcakes which are only sold in dozens.

How big are your cookies?

All my cookies are between 3-4 inches in size.

How can I make payment and confirm my order?

For all orders, full payment is required within 24hrs of booking to confirm your order.
Payments must be made by e-Transfer or Paypal.
Please note that I cannot confirm your order or reserve your date/time if payment has not been made.

Can I cancel my order? Is my payment refundable?

Payment is 100% refundable as long as you cancel 2 weeks before the pick up/delivery date. If you cancel with less than 2 weeks notice, only 50% of your payment will be refunded.

Can I make changes to the design of the cookies or cupcakes?

Yes, almost everything on my menu can be customized for an additional cost.

Do you offer gluten, dairy or sugar free options?

Unfortunately, I don’t at this point in time.

Is your kitchen nut free?

No. Although most of the items on my menu don’t contain nuts and I do my best to keep everything separate, I can’t guarantee that there is no cross contamination either from the kitchen I bake out of or from the facilities my ingredients are made.

What do your cookies taste like?

I offer a delicious, chewy vanilla sugar cookie decorated with royal icing.

What ingredients are in your cookies?

Cookies consist of eggs, sugar, butter, vanilla, salt, baking powder and flour.
Royal icing consists of icing sugar, meringue powder and vanilla.

How are your cookies packaged?

My cookies all come individually wrapped and heat sealed for maximum freshness.

How long do your cookies stay fresh?

If left in the individual heat sealed bags they come in, my cookies are good to be eaten within 2 weeks.
Please keep cookies as cool and dry as possible. Refrigeration is NOT recommended as condensation and humidity ruins the icing design.
If you must store cookies for longer, they can be placed in an airtight container then frozen for enjoyment at a later date. Bring them out 24hrs before eating and let them come to room temperature before opening the container or unwrapping.

Do you offer delivery?

Yes, orders can be delivered within Winnipeg and surrounding area limits including East/West St Paul, Taylor Farm, Deacons Corner and Marchand Road for a fee of $14. All deliveries are done by a third-party delivery service.

Where is the pick up location?

Pick up is in Waverley Heights. Exact address will be provided after order confirmation.