FAQ

How do I place an order?

You can place an order through my order form

How much notice do I need to place an order?

I need a minimum of 2 weeks’ notice but because I usually book up to 4-6 weeks in advance, I recommend placing your requests as early as you can to ensure I’m able to accept your order.
Anything with less than a week’s notice will incur a rush fee if I’m able to accept the order.

What information should I include in my order request?

Please include the following (if applicable) for a faster quote:

  • What you would like to order
  • The flavour and quantity you would like
  • The date and time you want your order to be ready for
  • The event, theme, colour scheme or anything you think I should know for custom designs
  • Whether you would like a cupcake topper and the text you want written
  • If you want a free gift note included
  • Pick up or delivery

What is the minimum order for cookies and cupcakes?

Minimum order for cookies is 1 dozen. After that, you may order any amount. It doesn’t have to be in multiples of 12.

Minimum order for cupcakes is a dozen. I sell them in boxes of 12.

How big are your cookies?

All my cookies are between 3-4 inches in size.

Do you do character cookies?

I don’t do character faces but I’m able to capture the theme of the characters you want through shapes, colours and silhouettes.

How can I make payment and confirm my order?

For all orders, full payment by e-Transfer is required within 24hrs of booking to confirm your order.
Please note that I cannot reserve your date if payment has not been made.

Can I cancel my order? Is my payment refundable?

Payment is 100% refundable for the first 24 hours after I receive it. After this time, only 50% will be refunded if you cancel at least 2 weeks before the pick up/delivery date. If you cancel with less than 2 weeks’ notice, payment will not be refunded.

Can I make changes to the design of the cookies or cupcakes?

Yes, almost everything on my menu can be customized for an additional cost.

Do you offer gluten, dairy or sugar free options?

I don’t at this point in time.

Is your kitchen nut free?

No. I’m not able to guarantee that there is no cross contamination either from the kitchen I bake out of or from the facilities my ingredients are made.

What do your cookies taste like?

I offer a delicious, chewy vanilla sugar cookie decorated with royal icing.

What ingredients are in your cookies?

My cookies consist of eggs, sugar, butter, salt, baking powder, flour, icing sugar, meringue powder and vanilla.

How are your cookies packaged?

My cookies all come individually wrapped, heat sealed and packaged in a white, window top bakery box for maximum freshness.

How long do your cookies stay fresh?

If left in the individual heat sealed bags they come in, my cookies are good to be eaten within 2 weeks.
The cookies can be kept in a cool and dry spot on the counter. DO NOT refrigerate.
They can also be frozen for up to 3 months and enjoyed at a later date. When freezing them, keep them in the bakery box or in an airtight container. To thaw, remove the container from the fridge and let sit on the counter for at least 8hrs. Do not open the container until completely thawed as condensation will form and can ruin the icing design.

Do you offer delivery?

Yes, orders can be delivered within Winnipeg and surrounding area limits including East/West St Paul, Taylor Farm, Deacons Corner and Marchand Road for a fee of $15. All deliveries are done by a third-party delivery service.

Where is the pick up location?

Pick up is in Waverley Heights. Exact address will be provided after order confirmation.

What is a pre-order?

Click here to find out more about my pre-orders.